Refund policy

• Cancel before success: full refund to the original payment method, usually within 1–3 business days.
• Account issue not fixed within 72 hours: cancelled and refunded in full.
• Applicant top-up not paid within 24 hours: cancelled and refunded in full.
• Date range ended: extend for free, or cancel for a full refund.
• Slot secured (including one you booked yourself): no refund.
• Fewer applicants detected than paid for: the difference is refunded automatically.